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| Caught between privatization and traditional systems and expectations, public utilities today face daunting challenges. You are expected to deliver the highest levels of service, reliability and efficiency, while meeting stringent safety and regulatory requirements. Management is accountable to shareholders for optimizing return on assets (ROA), but must frequently rely on fragmented data produced by aging legacy systems that were never intended to share data. And to complicate these challenges, privatization also brought increased competition. Competing in today’s customer relationship management (CRM) driven environment requires customer-focused strategies based on accurate, detailed information, but your inherited customer databases were not architected to collect or maintain the level of data needed to support this effort. |
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| Innovative's end-to-end data integration and data quality management solutions can help you streamline the conversion of legacy databases, and build customer service and satisfaction by enhancing your: |
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Data Quality |
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Cleanse, standardize and link customer records to create accurate, up-to-date core customer profiles that can be shared across your organization |
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Manage changes and updates to your customer data on an ongoing basis to ensure that the integrity of your core customer profiles is maintained |
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Provide more accurate and reliable data to help demonstrate to shareholders the success of your business practices and ROA |
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Data Migration |
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Identify data flaws, missing information, inconsistent data formats and other anomalies within your legacy customer and business data systems, enabling you to address these issues prior to integration |
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Streamline and de-risk the integration of legacy, application-focused customer databases into a central customer-focused database that supports CRM |
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Customer-Centric Databases/CRM |
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Manage and share your up-to-date, consolidated customer profiles across applications, so that your customers receive personalized, knowledgeable service every time they touch your organization — to promote customer satisfaction and loyalty |
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More effectively manage accounts receivable and collections to minimize risk and better control your financial assets |
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Postal Coding |
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Improve the accuracy and efficiency of mail communications by verifying and automatically correcting customer addresses against United States, Canada and Mexico postal service records |
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Regulatory Compliance |
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Help ensure accurate, reliable data to strengthen your compliance with Sarbanes-Oxley requirements, as well as with anti-terrorist and anti-money laundering mandates |
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