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Customer-Centric Databases/CRM |
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Ensure personalized communication and high quality, knowledgeable service every time a customer touches your organization |
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Understand your customers’ total association with your organization by identifying customer-to-customer and customer-to-product, as well as customer-to-organization relationships |
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Accurately target cross-sell and up-sell promotions to current customers, and new customer solicitations to prospects, based on demographic and purchasing behavior data |
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Have access to more accurate and timely information to help you identify and respond to changing market demands and trends faster |
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View customer relationships across applications, channels and/or subsidiaries to better manage and control credit-related risk |
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Data Quality |
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Ensure that all applications and business units have access to accurate and unique customer data by cleansing, standardizing and de-duping your customer records to create consolidated customer profiles that can be shared across the organization |
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Manage changes and updates to your consolidated customer profiles to ensure that their accuracy and integrity are maintained every time new data is added to your information systems, regardless of the application or whether it is by manual entry, telephone or the Internet |
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Postal Coding |
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Improve the quality of your customer database and cost-efficiency of your mail communications by verifying and automatically correcting addresses against U.S., Canada and Mexico postal service records |
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Reduce the expenses related to mailing catalogs, sales promotions
and other customer communications by qualifying bulk mailings for postage discounts |
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Mergers & Acquisitions/Data Migration |
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Streamline the integration of new databases due to a merger or acquisition, and minimize the risk of delays or integration failure |
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Seamlessly merge purchased databases and demographic information with your existing customer data, minimizing disruption to sales, business, and customer service operations |
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Regulatory Compliance |
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Protect against fines and other penalties by accurately and efficiently screening customers against U.S. and international suspect and sanctions lists, and automatically creating the tracking and audit trails required for due diligence |
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Provide the accurate customer and enterprise data to help ensure compliance with regulations such as Sarbanes-Oxley, Basel II
and Do-Not-Call |
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